Job Description

The Director of Patient Education is a nurse leader who is accountable for leading the strategic vision, planning, designing, implementation, and execution of a state-of-the-art patient education program, supporting needs across the Institute. The Director collaborates closely with the interprofessional team of stakeholders across DFCI (ambulatory, inpatient, pediatrics) to ensure evidence-based, high-quality, inclusive patient education materials. The Director reports directly to the Executive Director, the Center for Clinical and Professional Development (CCPD) and is accountable to the Chief Nursing Officer and Chief Quality Officer.

The Director provides strategic leadership for the patient education team and is responsible for developing, executing, and evaluating infrastructure to support growth across the patient education program for current and future needs. The Director acts as a liaison between clinical units and interprofessional departments to ensure standardization of the structure, process, and outcomes of patient education across the continuum of care. In collaboration with Patient Care Services and the Communication Department, facilitates the development, organization, and marketing of clinically focused oncology educational resources, materials, classes, workshops, and self-learning programs. 

 

The Director is accountable for the regulatory standards related to patient education, health literacy, learning needs assessment, and adherence to oncology standards for patient education such as ASCO, ONS, ANA Patient Education standards, and relevant evidence. The Director is accountable for developing the highest quality patient and family education materials, programs, and resources for cancer patients and families across adult, pediatric, inpatient, and ambulatory practice sites.

Interested candidates must submit a cover letter with resume. This can be page 1 of your resume or an additional document.

PRIMARY DUTIES AND RESPONSIBILITIES:

 

• Develop strategic and tactical plans for enhancing patient education programs based on the DFCI mission, vision, and values and the vision for patient education established by executive leadership.
• Collaborate with the Chief Quality Officer, Chief Nursing Officer, and others, to identify strategic goals for the patient education program.
• Collaborate across the Institute with various stakeholders to provide comprehensive, innovative, oncology-based patient education materials.
• Advance the use of the content management system to be inclusive of all disease centers (adult and pediatric), inpatient and outpatient, and non-clinical patient resources.
• Benchmark patient education assets against other like organizations.
• Partner closely with Patient Care Services to ensure a cohesive approach to resources for patients and families.
• Partner closely with Pharmacy to establish an efficient and effective structure and process for medication teaching.
• Ensure multi-modal patient education materials for broad access, inclusive of languages other than English and incorporating advances in technology.
• Ensure compliance with regulatory standards.
• Collaborate with performance improvement, quality and safety, strategic planning and other groups to assess, plan, implement, and evaluate the future staffing models necessary for a state-of-the-art patient education program.
• Evaluate the effectiveness of patient education and design improvement initiatives as necessary.
• Ensure equity in the content and delivery of patient education.
• Lead the patient education team in developing patient education content to meet the individual needs of the patient populations at DFCI.
• Manage the fiscal resources of the patient education program.

MINIMUM JOB QUALIFICATIONS:

• Master’s degree in nursing, or other health-related field required.
• Minimum 10 years’ experience in Hematology-Oncology related field required.
• 5 years of progressive leadership experience.
• Specialty Certification in Oncology, Education or Administration within one year
• Membership in oncology and/or patient education professional organization
• Current license in Nursing in the Commonwealth of Massachusetts.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Strong analytic and technical skills (data analysis, content management system, software programs, databases)
• Strong subject matter expertise
• Demonstrated mastery of health literacy principles
• Articulate leader; strong public speaking skills
• Experience with program development
• Skilled scholarly and business writer
• Effectively leads, mentors and manages teams/projects.
• Effective collaborator and able to lead through conflict and challenging situations
• Excellent interpersonal skills – a comfort level in all settings
• Transparent, respectful and inclusive

SUPERVISORY RESPONSIBILITIES:

• Program Manager, Patient Education, Clinical Specialist(s), Health Education Communications Specialist(s)

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

 

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

 

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