Executive Director/Administrator for Assisted Living
Location: Chatsworth, CA 91311
Description: This leadership position is responsible for overseeing the day-to-day operations of the Community. The Executive Director coordinates, plans, implements, monitors, directs, and evaluates all aspects of operations, including the supervision, support, and coaching of associates. Essential functions include meeting financial expectations, maintaining high customer satisfaction, and ensuring a quality customer-oriented workforce.
Duties:
Support the mission, vision, and culture of the organization through positive communication and leadership.
Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, physicians, pharmacies and other vendors or persons.
Supervise Community staff, provide training, set and adjust rates of pay and hours of work, provide performance feedback, recognize both appropriate and inappropriate behaviors/performances through rewards and progressive discipline, and assign work tasks as appropriate for each associate.
Perform conflict interventions and resolutions for residents, families, staff, and third parties.
Strategize regarding labor, occupancy mix, expenses, and quality of services; review and redirect activity and resources, if necessary. Project and meet budgeting and occupancy requirements.
Hire, orient, supervise, evaluate, review, and discipline subordinate staff, as required, including interviewing and screening job applicants. Support and participate in New Hire Orientation.
Oversee development and implementation of all strategies and tactics at the Community level consistent with Oxford Health Group objectives.
Identify and monitor surrounding markets and regularly and analyze competition.
Assist in developing operational budgets and capital requirements, including forecasting with a plan to develop and implement new business strategies and/or initiatives.
Implement and support a management performance system with the goal to improve skills, including a special emphasis on industry techniques, to improve the operation of the Community.
Evaluate and make recommendations for all aspects of building construction and preventative maintenance.
Oversee Oxford Health Group resident assessment process to ensure that adequate staffing is provided to meet resident needs, Oxford standards, state requirements, and falls within budgetary guidelines.
Ensure that annual evaluation processes are in place and providing direction to all associates in Community. Create and deliver performance evaluations and wage reviews.
Contribute to the industry by participating in state or national associations.
Oversee and participate in training and education of staff and an ongoing basis, ensuring all departments are following state requirements.
Motivate employees through staff appreciation, recognition, and incentive programs; consistently promote positive associate relations and resolve grievances in a proactive manner.
Maintain and facilitate open lines of communication between corporate, regional, and sister communities.
Oversee and ensure the recruitment and retention of qualified staff throughout the Community, as evidenced by good morale, enthusiasm, team spirit, and dedication to current staff.
Monitor and approve expenses on a regular basis and prepare any additional reports as requested.
Maintain outreach and education with the local community to ensure positive relationships with community resources.
Work to resolve or properly refer to regional manager any issues identified by residents and/or their family members.
Conduct tours and ensure campus buildings and grounds are maintained in good repair, clean, free of trash and litter.
Perform routine safety inspections on a regular basis. Ensure monthly fire drills are conducted in Community.
Performs other related duties as required.
Requirements:
This position requires a Bachelor’s degree from a four-year college or university, with emphasis in Business Administration, Personnel Administration, Genealogy to related fields with service to the elderly or have two years of college and at least three years’ experience providing residential care to the elderly; or equivalent education and experience as approved by the licensing agency.
A current Administrator’s License or Certification (RCFE)
3-5 years of experience in a healthcare operations setting, preferably with ALW facilities or with other retirement housing with assisted living, long- term care or related fields and experience operating and maintaining a quality, customer-oriented workforce.
Must have knowledge and understanding of Title 22.
Ability to interact tactfully, effectively, and professionally with other employees, residents, family members, visitors, and the general public, as needed
Ability to understand and follow applicable regulations, policies, and procedures fully and consistently.
Must successfully pass a background check, health exams, and any other pre-employment requirements
Competent working knowledge of Microsoft Office, along with basic typing skills.
Possess a valid and current driver's license.
May be required to hold valid First Aid Certification.
Must be willing to travel, this may include air travel to corporate headquarters or conferences annually.
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