German Speaking Service Desk Agent Job at 4iG Nyrt, Countryside, IL

OS8xbUU4aUV2YkFkNW9hY3JDcDlOQ3VndEE9PQ==
  • 4iG Nyrt
  • Countryside, IL

Job Description

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defence and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment. In order to achieve our common goals, we count on you

  • Processing of incoming service requests and incidents based on SLA, KPI, FCR. via phone, mail, ticketing system.
  • On-call duty
  • Ticket creation, categorization, resolution, documentation.
  • Interface to system specialists & departments
  • Control, monitor and delegate tickets according to SLAs.
  • Documentation of solution descriptions and maintenance of the knowledge database
  • Ensure training for the new joiners
  • Qualified customer-oriented support for end users and assistance with questions about the use of IT applications and systems
  • Processing of major incidents and their correspondence to Mgmt/departments
  • Remote troubleshooting for end users.
What you will need for successful work
  • Completed training as an IT specialist or professional experience
  • High service and customer orientation
  • Excellent language skills in German and English language skills required
  • Good knowledge of current PC architectures, hardware and software technologies,
  • Active Directory
  • Experience with remote desktop tools
  • Quality and solution-oriented way of working
  • Capable of working in a team, strong communication skills, resilient
  • Strong service and customer orientation - ideally experience in retail
What we offer
  • Take over an important and challenging role with high visibility
  • Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
  • Gain insight into the defence and automotive industry
  • Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide
  • Benefit from various professional trainings and events
  • Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
What we are happy about
  • ITSM process skills
  • Experience with ServiceNow
  • ITIL certification

Job Tags

Local area, Remote job, Worldwide, Without location, Flexible hours,

Similar Jobs

YF TECH(Y)

International Automotive Project Manager Job at YF TECH(Y)

Be responsible for the automotive project management related to German or American customers. The working location is mainly in China, and may need to travel according to business requirements. It is necessary to coordinate all parties' resources and promote the project... 

Comfort Dental Longmont

Insurance Coordinator -Dental Billing Job at Comfort Dental Longmont

 ...Job Description Job Description Insurance Coordinator Dental Billing- Experienced A long time, established dental office is looking for an mid to experienced level dental office Insurance coordinator to join our team. Must have dental insurance coding experience... 

Globus Exchange Programs

Food And Beverage Attendant Job at Globus Exchange Programs

 ...Role Step into the realm of unparalleled hospitality excellence with our exclusive training...  ..., WA, is seeking a candidate for a J-1 visa Food & Beverage position. Responsibilities...  ...Candidates must pay job placement, Visa sponsorship, invitation and work authorization fees... 

Rye Country Day School

Lower and Middle School Modern Language Department Chair and Teacher Job at Rye Country Day School

 ...Middle School Principals in regularly assessing the scope and sequence of the curriculum Assist in the hiring and mentoring of new teachers Assist in student course selection and placement; administer placement tests to new and returning students to ensure that they... 

The Laurels of Huber Heights

Patient Care Technician (Hiring Immediately) Job at The Laurels of Huber Heights

 ...Laurels of Huber Heights is looking for STNAs (state-tested nursing assistants) with a passion for the healthcare field! Want to make a...  ...of skilled nursing, subacute, rehabilitative, and assisted living providers dedicated to achieving the highest standards of care...