Guest Service Agent Job at Sonesta International Hotels Corporation, Baltimore, MD

OHZGbUY4YUZ2clViNVlxWXF5UjlNeW1udFE9PQ==
  • Sonesta International Hotels Corporation
  • Baltimore, MD

Job Description

Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES :
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :
  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Job Tags

Holiday work, Temporary work, Seasonal work, Local area, Shift work, Weekend work, Day shift, Afternoon shift,

Similar Jobs

University of Iowa

PEDIATRIC SCIENTISTS | University of Iowa Job at University of Iowa

 ...Developmental-Behavioral Medicine, Endocrinology and Diabetes, Gastroenterology, General Pediatrics, Genetics, Hematology/Oncology, Infectious Diseases, Neonatology, Nephrology and Dialysis, Neurology, Pediatric Psychology, and Rheumatology, or any related area. Candidate's... 

Hayman Daugherty Associates, Inc

Orthopaedic Spine Surgeon Opportunity in GA Job at Hayman Daugherty Associates, Inc

 ...Job Overview Orthopedic Surgeon needed for a permanent practice in Georgia Specialty: Orthopedic Surgery Call Schedule:...  ...certified or board eligible and fellowship trained in orthopaedic spine. Located near Tignall,GA If you are interested in hearing... 

Chumash Enterprises

Unified Communications Technician Job at Chumash Enterprises

Overview: Under the direction of the Unified Communications Manager, the Unified Communications Technician is responsible for the physical network connectivity of Enterprise communication systems. This includes, but is not limited to, troubleshooting and resolution... 

Tradesmen International

Concrete Finisher Job at Tradesmen International

 ...Description: Tradesmen International is immediately hiring skilled Concrete Finishers for projects located in and around Marcoe, IL. This is a first shift opportunity with a pay rate of $26-28/hour based on experience & skill level. If you are a Concrete Finisher... 

Tanner Health System

Security Officer Level 1 Armed (Nights) Job at Tanner Health System

 ...Work consists of general security tasks, which have a high degree of difficulty. Employee will be expected to be involved with maintaining safety and security of staff, patients and the general public. Employee will also be responsible for managing situations in which...