Job Description

Greets visitors and communicates with patients and providers.

Enters and updates patient demographics and insurance information.

Places, answers, and directs phone calls and distributes messages.

Organizes, coordinates, and schedules meetings and appointments.

Keeps office area neat and tidy and monitors and orders office supplies.

Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.

Coordinates work flow and complies records of office activities.

Surgery Scheduler:
Schedules all surgical procedures and radiologic procedures ordered by physicians. Completes required documents: order, consent, insurance/authorization, coding for procedures and diagnosis codes, medical chart for hospital. Sets up pre-op appointment and meets with patient to complete all required paperwork.

Scribe:
Accompanies physician in exam room to transcribe patient history and physical exam. Accurately documents the physician's encounter with the patient and others present. Appropriately documents and lists all symptoms and diagnoses. Maintains accurate patient information.

Prior Authorization/Precertification:
Code for all surgeries and radiologic procedures. Call patient's insurance company to verify coverage and benefits; check for prior authorization/precertification requirements prior to any surgery or radiologic procedure. Send required information with all orders. Arrange peer-to-peer review when necessary.

Referrals:
Schedule patients to be seen by other physicians/specialists as ordered. Send all records needed and notify patient.

Minimum Education
High School Diploma preferred

Minimum Work Experience
Medical front office experience preferred.
Knowledge of medical terminology preferred.

Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

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