Part Time and Weekend Member Services Job at Planet Fitness, Brunswick, OH

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  • Planet Fitness
  • Brunswick, OH

Job Description

Job Description

Job Description

Benefits:

  • Flexible Schedule for College Students
  • Flexibility
  • Health, Dental, Vision Benefits
  • 40 hours PTO
  • Black Card Membership
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
Job Summary

Weekend Openings: 6a-2p, 9a-5p, 2p-10p, 5p-10p.
Weekday Shifts: 3p-10p (with 5p-10p exceptions)
Pay starts at $12.50, with a $.50 increase after 30 days of hire and training completion.
Great/Flexible for college students
Free Black Card when employed with us.
* must be able to work at least one weekend day

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Job Tags

Part time, Flexible hours, Shift work, Weekend work, Weekday work,

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