Job Description

About Cosmetic Laser Dermatology

Cosmetic Laser Dermatology is the premier cosmetic dermatologic surgery practice in the United States, renowned for its expertise, innovation, and excellence in patient care. Our distinguished team includes nine world-class physicians—three of whom are ranked among the top 10 cosmetic dermatologists in the country—a medical aesthetician, a physician assistant, and a dedicated staff of over 60 employees. Together, we serve approximately 250 patients per day.

Our state-of-the-art practice features an AAAHC-accredited operating room center and an extensive suite of over 60 cutting-edge laser, light, and energy-based devices. Generating over $25 million in annual revenue, our practice also includes a thriving retail center with over $2 million in yearly sales.

In addition to providing exceptional patient care, we are committed to advancing the field of cosmetic dermatology through education and research. Our prestigious Dermatologic Cosmetic Surgery Fellowship Program, under the auspices of the American Society for Dermatologic Surgery, trains two fellows each year, shaping the next generation of leaders in the field. At Cosmetic Laser Dermatology, we remain dedicated to delivering unparalleled expertise, innovation, and results for our patients.

Company Conformance Statements

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position purpose

The Practice Manager plays a pivotal role in leading and managing the medical practice operations. This position is instrumental in defining the practice’s mission, goals, budget, and performance standards while effectively communicating these objectives to the staff. You must have prior Dermatology & Cosmetics experience to qualify for this role. 

As a key leader, the Practice Manager shapes the practice’s culture, leadership philosophy, and business strategy. They are responsible for overseeing daily operations, optimizing efficiency, and ensuring the delivery of exceptional customer service to patients.

Utilizing a deep understanding of organizational policies, procedures, and systems, the Practice Manager ensures the seamless functioning of the practice. This role requires close collaboration with physicians, staff, patients, public entities, and external agencies.

The ideal candidate is proactive, exercises independent judgment, and possesses strong decision-making and problem-solving skills to navigate the complexities of a dynamic healthcare environment.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Collaborate with others to develop strategic plans with the ability to see the bigger picture for an organization. Has the natural ability to see how things can be improved and inspires a team to execute their vision.
• Lead employees to accomplish all job objectives; inspire confidence and motivation; clearly define expectations and maintain personal effectiveness under pressure.
• Help establish goals, objectives, policies, procedures, and systems.
• Monitor and control clinic expenditures within the approved budget.
• Keep inventory of all products and supplies.
• Monitor supply utilization and ensure controls are in place for inventory.
• Demonstrate leadership skills in the areas of:
• Critical thinking
• Conflict management
• Negotiation and motivation
• Personnel development
• Culture building
• Creating efficient systems
• Demonstrate appropriate delegation and coordination of tasks and duties in the operations of the practice, using appropriate organizational/priority-setting skills.
• Establish a system of communication to build and maintain trust and collaborative culture, provide employees with clear direction, and keep physicians abreast of initiatives, developments, and changes in the office.
• Develop the leadership skills of staff through delegation of responsibility.
• Empower staff to achieve their best professionally and guide them through creative problem-solving.
• Scheduling
• Review clinic volumes daily and manage the front office team to make sure provider schedules are filled.
• Review no-show and cancellation reports daily. Collaborate with staff to reschedule patients and review charge entries for no-shows.
• Ensure a process is in place for recalls and ensure recalls are being entered into the system.
• Empower the team to provide high levels of customer service when answering phones and scheduling appointments. Provide continuous training on how to improve the scheduling process (if not outsource support).
• Staffing Schedules
• Ensure staff has schedules for starting and ending their work shifts two weeks in advance.
• Provide timely staffing coverage.
• Monitor overtime and follow policy to ensure all overtime is pre-approved.
• Financials and Budget
• Review monthly P & L for continuous improvement of revenue and expense opportunities.
• Collaborate with the physicians to develop strategies for continued revenue and profitability growth.
• Provide follow-up strategies to management for areas of opportunities.
• Review expenses thoroughly.
• Review order requests and make sure they are aligned with the budget.
• Communicate any capex requests while following the capex policy.
• Responsible for managing and achieving clinic Key Performance Indicators.
• Participate in the development of the annual budget and ensure compliance.
• Marketing
• Partner with marketing to improve patient demand and maximize physician and provider schedules.
• Participate in outreach efforts and open house events.
• Review social media and provide suggestions for content.
• Serve as a liaison between clinic and marketing to ensure the marketing needs of the practice are being met and the marketing scope of work is upheld.
• Communication
• Provide ongoing communication to the front office, back office, administrative, physician, and provider teams.
• Lead daily huddle meetings.
• Lead monthly staff meetings. Keep physicians and providers up to date with any communication and ask for feedback for the agenda.
• Provide minutes and action items to teams.
• Patient Care
• Develop systems for the proper onboarding of new medical assistants to ensure patient safety is always at the forefront.
• Ensure proper training is provided for medical intake, notation, billing, and consent.
• Ensure excellent customer service is being provided to all patients.
• Recruitment Talent Management
• Work closely with Human Resources on recruitment efforts.
• Respond timely to any potential candidate from the time of application and interview.
• Demonstrate an ability to understand the business need for all positions, whether for additional staff or replacement staff.

Education

• Bachelor’s Degree in Business preferred.

Qualifications/Experience

• Direct the leadership, management, and culture-building experience for over 50 medical staff, including physicians, advanced practice providers, front office staff, MAs, accounting staff, and others.
• Five plus years of medical office management of a practice grossing > $15 million with more than 30 employees is required.
• Experience working in a dermatology practice is required.
• Prior cosmetic experience is required.
• Expert understanding of how to deliver, execute, hire, and train employees to deliver exceptional customer service.
• Supervisory experience in employee development, performance reviews, timecard management, and overtime management.
• Direct experience in conflict management, difficult conversations, talent management, and employee coaching.
• Experience in effective personnel management, including identifying staffing needs, identifying strong employee candidates, training staff, and delegating duties.
• Experience in developing vendor relationships.
• Excellent writing, editing, and proofing skills.
• Excellent listening, oral, and written communication skills.
• Consistent record of achieving and maintaining the practice’s financial goals.
• Knowledge of EMR systems, Nextech preferred.
• Experience using technology to streamline workflows and improve efficiency. Must be tech-savvy, and comfortable navigating and utilizing various digital platforms and software with ease.
• Experience managing patient issues.
• Valid driver's license with an acceptable driving history is required.
• Cleared pre-employment criminal history and credit check required.

Our Competitive Benefits Package Includes The Following

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equal Employment Opportunity

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.

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